Insurance Claims
Insurance Collision Repair in El Paso, TX
We Work With All Insurance Companies
Insurance company names and logos are shown for customer reference only and do not imply endorsement, certification, or preferred-repair status.
After an accident, dealing with insurance shouldn’t make an already stressful situation more difficult. At Empire Dent & Body, we work with all insurance companies and help El Paso drivers navigate the collision repair and insurance claim process from start to finish.
Whether you already have an insurance estimate, have just received a claim number, or aren’t sure what to do next, our team is here to help.
Have an insurance claim? Contact Empire Dent & Body today.
You Choose Who Repairs Your Vehicle
Your insurance company may recommend a repair facility, but you have the right to choose the body shop that repairs your vehicle. You do not have to choose a collision repair facility simply because it appears on an insurance company’s recommended repair network. Choose a shop you trust.
At Empire Dent & Body, our focus is on performing the repairs your vehicle needs and keeping you informed throughout the process.
Already Have an Insurance Estimate?
Bring it to Empire Dent & Body. An initial insurance estimate may be written based only on the damage that can be seen before the vehicle is disassembled. Once repairs begin, additional accident-related damage may be discovered behind bumpers, panels, brackets, structural components, or other damaged areas. When additional damage is identified, our team can:
- Document the additional damage
- Photograph affected components
- Prepare a supplemental estimate
- Communicate with the insurance company
- Provide supporting repair documentation
- Work through the supplement process before completing the additional repairs
Our goal is to make the process easier for you while helping ensure all necessary accident-related damage is properly addressed.
How the Insurance Repair Process Works
1. File Your Insurance Claim
Contact your insurance company and report the accident. They’ll provide you with a claim number and explain the initial steps of your claim.
2. Choose Empire Dent & Body
Tell your insurance company that you’ve chosen Empire Dent & Body in El Paso as your collision repair facility. Already received an estimate from your insurance company? Bring it with you.
3. Vehicle Inspection & Repair Planning
Our team inspects your vehicle and reviews the visible damage along with the insurance estimate when one has already been prepared. Additional damage may become visible during disassembly.
4. Supplemental Damage
If additional accident-related damage is discovered, we document it and communicate with the insurance company regarding the additional repairs.
5. Collision Repairs Begin
Once the repair plan, parts, and applicable insurance approvals are in place, our technicians begin the repair process.
6. Quality Control & Delivery
After repairs are complete, the vehicle goes through our quality-control process before we prepare it for delivery.
Why El Paso Drivers Choose Empire Dent & Body
When your vehicle has been damaged, you need a collision repair team you can trust. Empire Dent & Body combines experienced collision repair with personal customer service and clear communication throughout the repair process.
- We handle the repairs.
- We help handle the insurance process.
- You get back on the road.
Frequently Asked Questions
Can my insurance company tell me which body shop I have to use?
Your insurance company may recommend repair facilities, but you generally have the right to select the repair facility you want to use.
Does Empire Dent & Body work with my insurance company?
We work with all insurance companies and regularly communicate with insurers throughout the collision repair and claims process.
What if I already have an estimate from my insurance company?
Bring it with you. We’ll review the estimate along with the damage to your vehicle.
What happens if you find more damage?
Additional accident-related damage is common once we disassemble a vehicle. When necessary, we document the additional damage and submit a supplement to the insurance company for review
Do I need multiple estimates before choosing a body shop?
You generally don’t need to shop around just because an insurance company requests another estimate. You can choose the repair facility you want to work with.
What if Empire Dent & Body isn't on my insurance company's preferred-shop list?
You can still choose Empire Dent & Body. Being outside an insurer’s preferred or direct-repair network does not prevent a shop from working with that insurance company on your claim.
Can you help me understand my insurance estimate?
Yes. Bring us your estimate and we’ll walk you through the repair information and answer questions about the collision repair process.
Request Your Estimate
- Ask about Our Military & Local Discounts
Start Your Insurance Repair Today
If you’ve been involved in an accident in El Paso, Texas, contact Empire Dent & Body as soon as possible. Already have a claim number or insurance estimate? Bring it with you, and we’ll help you with the next step.
